Operation Manager

Job Summary
Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems.

• Plan and review compensation actions; enforcing policies and procedures.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends.
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplish operations and organization mission by completing related results as needed.
• Manage relationships with key operations vendors.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• Responsible for supervisors, with review/approval responsibility for all operations employees.
• Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation.